Blog

News and insights from the frontier of personal goods insurance.
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July 25, 2019

Got questions?

There is nothing quite like a poorly-managed call centre. One moment, it is just another Tuesday morning and you’re plowing through a bit of admin and the next

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July 2, 2019

What’s in our name?

More than 400 years ago, through his timeless character of the ill-fated Juliet, William Shakespeare wrote, “What’s in a name?”

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June 26, 2018

Customer experience

Customer experience is defined by interactions between the client and an organisation during their business lifestyle (interaction).

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April 26, 2018

Insurtech

Let’s face it, the insurance industry has been in need of a makeover for quite some time. The industry as a whole has seen very little in the way of...

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April 26, 2018

On-demand world

Almost 30 years ago, the band Queen’s distinctive melody first sounded over the radio, with the group insisting, “I want it all, I want it all, I want it...

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