There is nothing quite like a poorly-managed call centre. One moment, it is just another Tuesday morning and you’re plowing through a bit of admin and the next
More than 400 years ago, through his timeless character of the ill-fated Juliet, William Shakespeare wrote, “What’s in a name?”
Customer experience is defined by interactions between the client and an organisation during their business lifestyle (interaction).
Let’s face it, the insurance industry has been in need of a makeover for quite some time. The industry as a whole has seen very little in the way of...
Almost 30 years ago, the band Queen’s distinctive melody first sounded over the radio, with the group insisting, “I want it all, I want it all, I want it...
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